Account Manager

Job Summary

The Account Manager is critical in ensuring our clients have their needs understood and addressed as well as creating and maintaining strong professional relationships to expand the business. This role requires effective communication skills, a keen
talent for conflict resolution and collaboration, and a passion for driving nterpersonal excellence in a fast-paced environment. The
manager works closely with internal recruiting teams to ensure that they understand all customer requests and how to sell the
client effectively. Primary duties include overseeing all pertinent client specific processes, acting as the client’s representative in
the hiring process and beyond, and collaborating with various department contacts to further the company’s interests.

Be Where You Belong

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Explore Your Strengths

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Build A Better Future

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Essential Duties

  • Communicate with clients to ensure that all their needs are understood and addressed (ex. Requisition details, candidate feedback, counseling, adhering/overseeing client specific processes, etc.).
  • Build strong client relationships to maintain existing business ties and acquire new department contacts to expand business.
  • Collaborate with internal recruiting teams to ensure that they understand and can fulfill all customer requests and are able to sell the client effectively.
  • Resolve complaints and keep track of all processes that pertain to the client’s needs including.
  • Onboarding processes (ex. Placement records, background/drug test initiation, client specific documentation, equipment coordination, start details, etc.)
    • Candidate reviews/counseling.
    • Offboarding.
    • Audits.
    • Adhering to markup regulations.
    • Meetings.
    • And any other tasks requested.
  • Act as the client’s representative to guarantee that their demands/expectations are met while maintaining a focus on improving the customer experience
  • Collect, analyze, and deliver market data concerning consumer behavior to understand changing needs.
  • Hit KPI’s through recruiting efforts to best support your designated clients and other customers.
  • Collaborate with recruiting teams to improve efforts when not fully aligning with needs/skills.
  • Maintain client and internal expectations of submittal/interview, interview/of fer, offer/start ratios.

Job Skills and Requirements

  • Bachelor’s degree or applicable work experience.
  • Effective communication both verbal and written skills.
  • Strong documentation.
  • Satisfactory problem-solving skills to help resolve customer complaints or needs.
  • Up-to-date understanding of the industry’s consumer behavior.
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients – and knowing when you are not the best fit for the client.
  • Ability to navigate client systems (VMS/CRM).
  • Exceptional analytical skills for analyzing client data and market data concerning consumer
    behavior to understand changing needs.
  • Time management and multitasking skills to handle multiple clients at once.
  • Advanced motivational and negotiation skills.
  • Strong organizational skills and attention to detail.

Work Environment

  • Office environment, with minimal travel (less than 10% of time)

Reporting

This role reports directly to the managing director.

Ready For Your Next Hire?

At Catapult Solutions Group, we connect you with top talent through a consultative, client-first approach.

With a focus on precision, speed, and lasting results, we help you build the teams that drive your business forward.

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